ADC-VDB770

No problem. Login into your Alarm.com account on the app or website

Click on Video and then the video now showing up.

You should see an option to troubleshoot the issue.

If this doesn't fix the issue, call us.

Log into your account on the website or use the App.

Click or Tap on 'Doorbell Camera'.

Click or Tap on 'Add Camera'.

Note: If you don't see Add Camera, You might of reached the max number of video devices your package allows.

If you have any questions or need any support, please give us a call.

Ensure that Push Notifications are activated in the mobile app. Follow these simple steps:

1) Open the Menu.

2) Go to Notifications.

3) Toggle Push Notifications to On.

To set up a button press notification using the Alarm.com app:

1) Log into the Customer app.

2) Tap Menu.

3) Select Doorbell Camera.

4) Tap the Settings Gear.

5) Choose Push Notifications.

6) Tap Add.

7) Select Doorbell Call.

8) Give the notification a name.

9) Under For the selected devices, pick the desired doorbell camera.

10) Under When the following event occurs, choose Button Pushed.

(Note: The ADC-VDB770 cannot use motion detection for recording. Motion notifications must be configured in the Video Analytics settings.)

11) Optional customizations:

- Set a schedule for the doorbell camera under During this time frame (choose At all times or Only during specific times).

- Apply filters to the notification under Notification filtering.

- Add recipients by tapping Add and selecting from the Address Book.

(Note: It's best to use push notifications for immediate response. Users can directly answer a doorbell call through push notifications.)

12) Once done, tap Close at the bottom of the page,

13) Verify and save your notification settings.